Definition of Complaint
A “complaint” is deemed to be “any oral or written statement alleging a grievance involving the activities of those persons under the control of the Company (Employee), in connection with the provision by the Company of the services.”
The company maintains online readily and publicly available all necessary instructions and means for a client to submit a complaint.
Documentation details
In the case of a client complaint, the following main details are documented:
Notifying Manager of Complaints
Any and all complaints regarding the Company or a Principal or any Employee or any other Associated Person, whether oral or written, must be immediately brought to the attention of the Manager of Complaints and General Manager.
Overall Procedure:
The client can submit a complaint online, in writing, by email ([email protected]). Consequently, a designated officer handles it according to a specific section of this manual: “Handling Client Complaints”
All complaint submission contact details, forms and relevant information are available by sending a request to the company’s email address ([email protected]).
The Company confirms receipt of a Complaint by a Complainant within 5 days.
The designated officer then asks the client, company’s personnel, or any relevant person considered necessary to submit report, in order to facilitate the complaint’s investigation procedure and the corresponding internal processes.
In case the designated officer does not conclude the investigation in 1 month’s time following the submission of a complaints, the company will inform the client in writing on the investigation’s progress.
This period in which the Company has to respond cannot exceed 3 months.
When the investigation is concluded, the officer presents the report to the manager and if deemed necessary submits it to the Board of Directors, and finally either of the two company authorities will decide on the actions to rectify the matter. Such decision is communicated as soon as possible to the client.
Submission of client information online:
The complaint form (online publicly accessible) of the company asks for the following client information:
Name, Account Identification Number, Address, Telephone, Company member designated to client (if applicable), Company member relevant to the complaint (if applicable), Complaint details, Date, Customer’s Signature.
Maintenance of Complaint Files
The Designated Officer maintains a central record of all complaints that includes the documentation details mentioned previously.
Maintenance of Applicable Regulator Rules
The Company keeps reviewing the rules of the appliable regulator and all additions and amendments thereto which may, from time to time, be made, and of all interpretative rulings made by the such regulator. All clients can make a request to the updated amendments.
自主交易及防詐提示:交易潛在風險,操作必須謹慎。確保交易自主,時刻妥善保管賬號及密碼,杜絕第三方操作。 了解更多
本公司產品之六月份轉期日如下:
原油產品轉期日(2023年7月期油轉2023年8月期油)
天然氣產品轉期日(2023年7月天然氣轉2023年8月天然氣)
FA50產品轉期日(2023年6月指數轉2023年7月指數)
滾動式差價合約方便客戶在轉期時可繼續持倉而不影響客戶的資產總值。合約轉期會在到期日當日收市後執行,所有未平倉產品的合約將會自動轉入下一期。賬戶會因前後兩期市價不同而進行資產調整, 以維持賬戶資產不變。同時,所有產品的掛單交易及止盈止損將被取消。如有任何疑問,請向客戶服務部查詢。
敬請垂注。
本公司產品之六月份轉期日如下:
原油產品轉期日(2023年7月期油轉2023年8月期油)
天然氣產品轉期日(2023年7月天然氣轉2023年8月天然氣)
FA50產品轉期日(2023年6月指數轉2023年7月指數)
滾動式差價合約方便客戶在轉期時可繼續持倉而不影響客戶的資產總值。合約轉期會在到期日當日收市後執行,所有未平倉產品的合約將會自動轉入下一期。賬戶會因前後兩期市價不同而進行資產調整, 以維持賬戶資產不變。同時,所有產品的掛單交易及止盈止損將被取消。如有任何疑問,請向客戶服務部查詢。
敬請垂注。
百利好環球(以下簡稱「本公司」) 發現網路上出現偽冒網站及偽冒應用程式(APP),非法使用百利好環球的商業名稱或公司資料,冒用本公司名義進行虛假宣傳,向民眾進行招攬或銷售活動,混淆客戶之視聽。
敬請客戶認清並使用官方網址及下載APP頁面訪問本公司,任何人士如因登入及/或使用偽冒網站或偽冒應用程式而遭受損失,本公司概不承擔或接納有關責任或義務,請廣大客戶注意甄別。其他類似相關網站或偽冒應用程式招攬業務,均非本公司所架設或為本公司員工之行為。本公司經營之業務為監管機關許可之合法業務,本公司從未以百利好環球於任何非官方網站或非官方應用程式直接向客戶進行招攬或要求匯款。
如客戶擔心可能曾向此等偽冒網站或偽冒APP提供個人資料、進行交易,或從任何渠道收到懷疑冒充由百利好環球發出的信息,請立即聯系我司線上客戶服務。
百利好環球持續積極打擊詐騙行為,為客戶提供專業且優質的服務,務請客戶謹慎小心網路招攬、釣魚信件不明連結,辨明假借本公司名義或來路不明之要約,也切勿任意將個人資料或密碼交付他人或於不明網站或應用程式上傳相關資料,以免權益受損。買賣涉及風險,本公司不接受第三方操作,也不設盈利保證及喊單服務。若您有任何疑問或需要協助,請及時聯系客戶服務部
百利好環球(以下簡稱「本公司」) 發現網路上出現偽冒網站及偽冒應用程式(APP),非法使用百利好環球的商業名稱或公司資料,冒用本公司名義進行虛假宣傳,向民眾進行招攬或銷售活動,混淆客戶之視聽。
敬請客戶認清並使用官方網址及下載APP頁面訪問本公司,任何人士如因登入及/或使用偽冒網站或偽冒應用程式而遭受損失,本公司概不承擔或接納有關責任或義務,請廣大客戶注意甄別。其他類似相關網站或偽冒應用程式招攬業務,均非本公司所架設或為本公司員工之行為。本公司經營之業務為監管機關許可之合法業務,本公司從未以百利好環球於任何非官方網站或非官方應用程式直接向客戶進行招攬或要求匯款。
如客戶擔心可能曾向此等偽冒網站或偽冒APP提供個人資料、進行交易,或從任何渠道收到懷疑冒充由百利好環球發出的信息,請立即聯系我司線上客戶服務。
百利好環球持續積極打擊詐騙行為,為客戶提供專業且優質的服務,務請客戶謹慎小心網路招攬、釣魚信件不明連結,辨明假借本公司名義或來路不明之要約,也切勿任意將個人資料或密碼交付他人或於不明網站或應用程式上傳相關資料,以免權益受損。買賣涉及風險,本公司不接受第三方操作,也不設盈利保證及喊單服務。若您有任何疑問或需要協助,請及時聯系客戶服務部